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Arden House Medical Practice

Patient Participation Group (PPG) Meeting

2pm 11th June 2013 at Sett Close




1. Present:

Keith Brisley, Sally Culmer, Beryl Ellison, Jacqui Gadd, Rob Hanlon


2. Apologies:

Sheila Watson


3. Minutes of the last meeting: were approved with minor amendments and need to be published on the website.  

                                                                                                                                                Action Sally

4. Matters arising:  

4.1 Membership of the Group

Previous patients who joined the group for occasional meetings are to be contacted to see if they wish to continue                                                                                                                    Action Sally

The business college is to be contacted to see if any young people that are registered at Arden House could join us at our meetings       

                                                                                                                                                Action Jacqui

5. Patient Survey

The results of the Patient survey were studied and the following actions agreed;

5.1 The telephone answer message needs updating                                                  Action Sally

5.2 The existence of the website, the ability to request repeat prescriptions and appointments needs to be better advertised - when the system has been updated                                         Action Sally

5.3 It was suggested that a policy of Receptionists advising patients of the waiting time when they attend surgery, be formally adopted, as follows: a) patients are advised when the waiting time is 20 mins or more b) patients are advised when the waiting time is 30 mins or more AND asked if they wish to wait or make an appointment for another day/time                                            Action Sally

5.4 In order for the PPG to consider and amend the Patient survey for next year - a copy of the current survey will be emailed to all members                                                                 Action Sally

5.5 PPG members will bring proposals for revision to the survey to the next meeting

                                                                                                                                                Action All

5.6 It was thought appropriate for some questions to be posed such that differences between Hayfield and New Mills could be established - eg comfort of waiting room etc


6 . Clinical Commisioning Group (CCG) meeting at New Mills:

6.1 Rob advised that it was an event that didn’t meet his expectations; he felt that names and titles had changed but that things seemed to be carrying on the same way in a different guise

6.2 It was agreed that Dr Powell would attend the next PPG meeting to share his experience of the CCG

6.3 It was proposed that following the next meeting the PPG may conduct a survey of patients to establish their priorities - in order that these can be communicated to the CCG


7. Care Quality Commission (CQC) : Sally advised that the CQC had conducted a two day survey of the Surgery and their report is awaited NB Arden House was the 2nd surgery in the country to be surveyed. PPG to be advised when the results are known.                                               Action Sally


Date of Next Meeting: 6th August 2013 2pm at Sett Close

PPG Minutes 24-4-12

Arden House Medical Practice

Patient Participation Group (PPG) Meeting


2pm 24th April 2012 at Sett Close





Jacqui Gadd, Tania Kennedy, Sally Culmer


1.                   Apologies:

Keith Brisley


2.                   Minutes

Minutes of the meeting held 17.01.12 were agreed


3                     Matters Arising from last meeting

·                     Sally, Keith and Tania are signatories on the account at Barclays bank

·                     Sally is still trying to source a ‘title’ for the notice board

·                     One of the issues raised through the survey was the quietness in the reception at New Mills Surgery.  A further survey has been carried out asking what people would like to have and the majority decision was music.

·                     Another point from the survey was the toys in the reception area.  Jacqui suggested using the toy library which is based at St George’sSchool, she will look into the feasibility of using this facility.


4          Newsletter

The newsletter had been well received

We discussed publishing another newsletter in September to promote flu jabs and promote another fundraiser to be held at the flu clinics in October.


5                     Notice Board

Sally had looked for suitable lettering but as yet has not been able to source.  We discussed the need for a title on the board as other people were posting notices.


6                     Fundraising

There had been good reports of the event and it was noted that people did sit and chat.

We raised £67.56 in total – this includes a couple of donations made since the event.


7                     Treasurers Report

As Keith had offered his apologies Sally reported from his report.

Keith has forwarded the details of the bank account to Sally to allow her to deposit the monies raised.

Keith also queried the using on line banking and the need for a debit card


8          AOB

·         Jacqui reported a musty damp smell at Hayfield surgery Sally to investigate

·         Jacqui asked if planting fruit bushes at the side of the surgery could be discussed to fit in with the Transition food group that has just been formed in New Mills

·         Sally reported that lavender and thyme plants were being planted in the wall

·         Sally reported that Jordan has left the practice and a new assistant called Nicky has joined (this will be included in the next newsletter)


Date of Next Meeting


19th June 2012 2pm at Sett Close

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