If you have a comment or complaint about the service you have received from the doctors or staff working within the practice, you are entitled to submit this formally.

If you have a complaint about the care or NHS services provided by your GP (general practice), you can raise these directly and it is usually best to do this by contacting your Practice Manager by telephone, email or in writing.You can also share positive feedback and compliments about the service you receive with your Practice Manager. Alternatively, if you prefer, you can contact the Integrated Care Board (ICB) Complaints Team who will advise if your complaint can be handled by the ICB’s Primary Care Complaints Team.

Unsure of who to complain to?

We recognise that the NHS is incredibly complex, and it is not always easy to see where best to send your complaints. If you are unsure then do please ask us and we’ll help you to direct your complaint to the right place. The ICB PALS Team can be contacted on 0800 032 32 35 or via email ddicb.pals@nhs.net. If you require support because English is not your first language, please contact us and we will signpost you to the relevant interpretation service.

Need support with making your complaint?

If you need support to make a complaint, independent advocacy is provided locally for Derby city residents by: One Advocacy Derby
Telephone: 01332 228 748
Email: referrals@oneadvocacyderby.org

For Derbyshire residents by: Derbyshire Mind
Telephone: 01332 623 732
Email: advocacy@derbyshiremind.org.uk

You can also leave feedback and share your experience of health and social services in Derby and Derbyshire by contacting your local Healthwatch.

Healthwatch Derby
Telephone: 01332 643 988

Healthwatch Derbyshire
Telephone: 01773 880 786