Do not use this form if you need an urgent appointment?
Do not use this online form for an urgent medical problem. The reception team will ask for the information needed to help you access the most appropriate care.
Please ring reception if you feel you need an urgent appointment (01663 745 266).
Only use this form to ask non-urgent medical advice or query.
When you can use this service
You can submit a request from 8:00 am to 6:30 pm, Monday to Friday. Requests sent during these hours will be acknowledged the same day.
What happens after you send the form
A member of our administration team will look at your request first. They may answer simple questions, such as whether a test result has arrived.
Medical questions will be sent to a GP to review.
Depending on your needs, we may:
- Send you a text message with a link to book a routine GP or advanced nurse practitioner appointment.
- Send you a text message with a link to book a blood test, nurse or pharmacist appointment.
- Pass a medication question to our pharmacy team, who will contact you.
- Ask you to book with our musculoskeletal specialist team (FCP) if your problem involves your muscles, bones or joints.
When the practice is closed, call 111. In an emergency, call 999.
Who can use this service?
This service is for patients registered at Arden House Medical Practice.
Before you start
Call 999 or go to A&E now for any of these:
Signs of a heart attack
chest pain, pressure, heaviness, tightness or squeezing across the chest
Signs of a stroke
face dropping on one side, can’t hold both arms up, difficulty speaking
Sudden confusion (delirium)
cannot be sure of own name or age
Suicide attempt
by taking something or self-harming
Severe difficulty breathing
not being able to get words out, choking or gasping
Heavy bleeding
spraying, pouring or enough to make a puddle
Severe injuries
after a serious accident
Seizure (fit)
shaking or jerking because of a fit, or unconscious (can’t be woken up)
Sudden, rapid swelling
of the lips, mouth, throat or tongue
Labour or childbirth
waters breaking, more frequent intense cramps (contractions), baby coming, or just born
British Sign Language (BSL) speakers can make a video call to 999.
Deaf people can use 18000 to contact 999 using text relay.
We’ll ask you for:
- your first and last name, date of birth, sex, postcode, email and phone number
- if applicable, the details of the person you are completing the form on behalf of
You can also phone us on 01663 745266.