Urgent appointments
To request an urgent appointment for today (Monday to Friday) during opening times (phone lines are open until 6.30pm)
- phone us on 01663 745266
When you get in touch, we will ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 01663 745266
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we will ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Get medical advice from a doctor or nurse
To ask a non-urgent medical question:
- fill out an ask a doctor a question form
- fill out an ask a nurse a question form
We will respond within 7 working days during opening times.
Enhanced access
On Mondays until 8 pm – Arden House Medical Practice offers a mix of doctors and nurse appointments appointments.
There are Saturday appointments available at the walk in Centre in New Mills and MIU at Buxton. Not available for routine medical reviews, or for babies under 12 months old. Contact reception to book.
Please note we can not book unregistered patients into 6:30pm to 8pm appointments.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text
Cancelling or changing an appointment
If you are unable to keep your appointment for any reason, you can cancel an appointment online please inform us at least two working hours in advance so that your appointment may be offered to someone else.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 01663 745266 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond.
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text.
- if you need an interpreter.
- if you have any other access or communication needs.
Home visits
Patients are requested to telephone the practice on 01663 745266 before 10:30 am if a visit is required that day.
Home visits are intended only for those patients who are frail, housebound or who are genuinely too ill to attend surgery, and live within the area of New Mills and vicinity.
The Home Visit Service, doctor or receptionist will telephone the patient prior to the visit to ask questions regarding the reason for the visit.
The doctor will make the most appropriate decision at the time which might not necessarily result in a home visit.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit and there are better facilities for examining and treating patients at the surgery.