Use this service to ask a nurse a non-urgent medical question.
We will acknowledge receipt of your enquiry. You will receive a response the same day during practice opening hours; however, due to workload and clinical priorities, your query may not be dealt with immediately.
Your enquiry will be passed to one of our practice nurses, who will respond as appropriate. This may include advising you to book an appointment with themselves or another clinician if further discussion is needed. In some cases, your query may be managed with advice sent by text message, so please let us know if you are happy to be contacted in this way.
If you do have an urgent medical query you should telephone the surgery or contact the out of hours service by calling 111. In an emergency, please contact 999.
You can use this service if you:
- are registered at the surgery
Before you start
Call 999 or go to A&E now for any of these:
Signs of a heart attack
chest pain, pressure, heaviness, tightness or squeezing across the chest
Signs of a stroke
face dropping on one side, can’t hold both arms up, difficulty speaking
Sudden confusion (delirium)
cannot be sure of own name or age
Suicide attempt
by taking something or self-harming
Severe difficulty breathing
not being able to get words out, choking or gasping
Heavy bleeding
spraying, pouring or enough to make a puddle
Severe injuries
after a serious accident
Seizure (fit)
shaking or jerking because of a fit, or unconscious (can’t be woken up)
Sudden, rapid swelling
of the lips, mouth, throat or tongue
Labour or childbirth
waters breaking, more frequent intense cramps (contractions), baby coming, or just born
British Sign Language (BSL) speakers can make a video call to 999.
Deaf people can use 18000 to contact 999 using text relay.
We’ll ask you for:
- your first and last name, date of birth, sex, postcode, email and phone number
- if applicable, the details of the person you are completing the form on behalf of
You can also phone us on 01663 745266.